FAQ’s
All our products are crafted from high-quality 4mm birch plywood or mirror acrylic, depending on the product type. We use precision laser engraving to ensure detailed, lasting designs.
When placing your order, please enter your personalization details in the “Order Notes” box at checkout.
You can include:
- Names
- Event dates
- Special messages
- Logo or custom design requests
After receiving your order, we will send a digital proof to your email for approval before production.
Yes!
For all personalized orders, we provide a digital proof via email within 1–2 business days after your purchase.
We begin production only after you approve the design.
Absolutely!
You can either:
- Choose from our pre-made designs shown in the product images,
or - Send us your custom artwork, logo, or specific request via email after checkout.
We love creating unique, meaningful favors for your special day!
Production time is 1–3 business days after you approve your design proof.
Each item is handmade with care to ensure the highest quality.
We offer fast, tracked shipping:
- USA: 3–5 business days
- UK & EU: 2–4 business days
- Australia & Others: 5–7 business days
You will receive a tracking number as soon as your order ships.
We offer fast, tracked shipping:
- USA: 3–5 business days
- UK & EU: 2–4 business days
- Australia & Others: 5–7 business days
You will receive a tracking number as soon as your order ships.
We offer fast, tracked shipping:
- USA: 3–5 business days
- UK & EU: 2–4 business days
- Australia & Others: 5–7 business days
You will receive a tracking number as soon as your order ships.
Of course!
We specialize in bulk orders for weddings, reunions, corporate events, and more.
Please feel free to contact us for custom pricing if you need 500 pieces or more.
Because each item is custom made, personalized products are non-returnable unless there is an error or defect.
If there’s any issue with your order, please contact us immediately — your satisfaction is our top priority!
Since we use natural birchwood and premium mirror acrylic, slight color variations may occur.
These variations are part of the beauty of natural materials and make each piece truly unique.
Yes!
If you need your favors urgently, please contact us before placing your order.
Rush production and express shipping options may be available depending on our current schedule.
If you have multiple names (e.g., for wedding place cards), you can:
- Paste the list into the “Order Notes” at checkout if short,
or - Email us a file (Excel, Word, PDF) after your order.
We will confirm everything with you via proof before starting production.